Help
How can we help
Most questions are answered here in a few seconds. If you still need us, we read every message.
Where's my order
See your order and live tracking. Enter your email and we'll send you a six-digit code — no password needed.
View my order → 02Change my details
Need the shipping address, name or email changed on an order that hasn't shipped yet? Tell us below and we'll take care of it.
Request a change → 03Cancel an order
If your order hasn't shipped, we can still cancel it. Send us the order number below.
Request a cancellation →Track your order
Your orders and live tracking live in your account. Enter the email you used at checkout and we'll send a six-digit code to sign you in — there's no password to remember.
View my orders →Common questions
When will my order ship?
Orders placed before September 22, 2026 ship from stock on hand. Orders placed on or after September 22, 2026 ship in late October 2026.
You'll get an email with tracking the moment your order leaves the warehouse.
My tracking hasn't updated in a few days
Tracking often sits still for a stretch while a parcel moves between facilities. That's normal and it usually catches up on its own.
If there's been no movement for more than seven days, send us your order number and we'll chase it.
Tracking says delivered but I don't have it
Check with anyone else at the address, and look anywhere the carrier leaves parcels out of sight. Carriers also occasionally scan a parcel as delivered a day before it arrives.
If it still hasn't turned up after 48 hours, message us with your order number and the address on the order and we'll sort it out.
Can I change my shipping address?
Yes, as long as the order hasn't shipped yet. Look up your order above to check.
Once an order has shipped the address is locked in with the carrier and we can't change it.
What's your return policy?
You have 30 days to start a return. The item needs to come back in its original box, still shrink-wrapped and unopened, and return shipping is at your cost.
Once it arrives and we've checked it over, we'll refund you.
My order arrived damaged
Send us a photo of the damage along with your order number and we'll get a replacement moving. You don't need to send the damaged one back.
Do you ship to my country?
If your country appears at checkout, we ship there. If you're not sure, message us and we'll confirm before you order.
Still need us
Change the address, name or email on my order
Give us the order number and exactly what it should say, and we can make the change as long as the order hasn't shipped.
Cancel my order
If your order hasn't shipped we can still cancel it. Telling us why genuinely helps — sometimes there's something we can do instead.
Something else
We reply to every message. Including your order number gets you a faster answer.